Frequently Asked Questions
Below are some frequently asked questions (FAQ). If you have a question not answered on this page, please contact us by clicking here.
What do I get when I join the Club?
To become a Member of the Club, you have to purchase the Complete Package, which gives you access to all of our current and future indicators. If you wish to run our indicators on more than 1 Machine ID, all you have to do is purchase the Complete Package at a discount). Also as a Member, if you have a great indicator idea, please send us a message as we may code the idea for free!
What platforms are your products compatible with?
As of May 11, 2017 we officially stopped support for NinjaTrader 7; however, any indicators that were developed prior to that date will continue to work with NinjaTrader 7. For all indicators released after May 11, 2017, they will only be compatible with NinjaTrader 8. To confirm if the indicator(s) you are interested in are compatible with your version of NinjaTrader, please review the individual products page under “Categories” to see which version(s) of NinjaTrader the indicator is compatible with.
How do I install NinjaTrader?
Head over to NinjaTrader’s “Get Started” page, enter your email, and you are on your way to installing and using NinjaTrader. If you need additional help, NinjaTrader put together an installation guide for new users.
Do you offer a free trial?
Due to the nature of our product pricing we do not offer trials—the price to join the Club is less expensive than a lot of indicators sell individually.
What time frame/type of chart does it work on?
Our indicators work on all time frames, chart types, and instruments (instruments availability is dictated by your data provider), but to confirm if the indicator you are interested in is “MTF” capable, please review the individual product page under “Tags” and as long as it is “tagged” with MTF it will work on all standard and custom NinjaTrader BarTypes.
May I install my indicator on more than one machine?
For Club Members, each Lifetime Complete Package will allow you to run our indicators on one Machine ID. If you ever need to run the indicators on more than one Machine ID, just purchase the number of Complete Packages you need (we offer a discount for multiple purchases). For individuals who purchased stand-alone products, you would need to make one purchase for each computer you would like to run the indicators on.
Do I have to join the Club?
If you don’t want access to all of our current AND future indicators, you do have the option to purchase individual indicators on a “stand-alone” basis. To find out how much an indicator would cost individually, please review the products page that you are interested in (you can find all of our indicators here).
Can I get a refund?
Once a product has been purchased, you will receive instant access to the indicators. Since at the time of payment you are provided with copyrighted intellectual property (in the form of software), all sales are final and there are no refunds, partial or full, exchanges, or returns.
How long does it take to process an order and to send me my new indicator?
Immediately after your purchase, you will receive access to all of our indicators (or the individual indicator(s) you purchased if you did not join the Club).
What if I need to replace my Machine ID?
That can be done extremely easily with no need to email support. Head over to our Activate License page to understand how you can manager your license(s) and transfer them to different machine’s as needed.
May I use your products for Commercial Use?
Our indicators are intended for personal use only and may not be copied, redistributed, published, broadcasted, circulated, leased, rented, or otherwise transfer or provide access to the The Indicator Club software (or any part thereof) to any person, firm, entity or any third party without The Indicator Club’s prior written consent.
I am having trouble / have a question about something not covered here?
If you need more information on any product, or run into any issues, please send us an email through our contact form or to our support email and we will get back to you as quickly as possible.
